Privacy policy
Whitewater The Canoe Centre Ltd (“We”) are committed to protecting and respecting your privacy.
This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practises regarding your personal data and how we will treat it.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is Whitewater The Canoe Centre Ltd - Shepperton Marina - Felix Lane - TW17 8NS
Information We May Collect From You
We may collect the following information:
- •Name and payment details
•Contact information including email address
•Demographic information such as postcode, preferences and interests
•Other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- •To process your order and obtain payment
•Internal record keeping
•We may use the information to improve our products and services
•We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provide.
•Data will be stored in a range of different places; internally on our IT systems and externally with our website providers
Why do we process personal data?
We use information held about you in the following ways:
To fulfil any order placed on our website www.wwtcc.com
• We need to process data in order to respond to your contact form requests.
• To ensure that content from our site is presented in the most effective manner for you and for your computer.
• To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
• To carry out our obligations arising from any contracts entered into between you and us.
• To allow you to participate in interactive features of our service, when you choose to do so.
• To notify you about changes to our service.
We may also use your data to provide you with information about goods and services which may be of interest to you and we may contact you about these by e-mail or post
If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.
Payment processing
Whitewater The Canoe Centre works with trusted third party payment processing providers in order to securely take and manage payments.
Supplier Partners
Whitewater The Canoe Centre works with a number of trusted Suppliers who supply products and services on our behalf. All suppliers are subject to thorough security checks, and will only hold the minimum amount of personal information needed in order to fulfill the orders you place or provide a service on our behalf.
Delivery Partners
In order for you to receive your goods, Whitewater The Canoe Centre works with a number of delivery partners. Again, we only pass limited information to them in order to ensure delivery of your items.
Who has access to data?
Your information may be shared internally, including with the Company Directors,
Your data is processed with third parties such as our website provider to service your contact form requests. They will process your data only under our instructions. We do not share your information with any other third parties.
How do we protect data?
We take the security of your data seriously. We have internal controls in place to ensure that your data is not lost, accidentally destroyed, misused or disclosed. All data is kept secure, with access limited only to those who require the data for the proper performance of their job roles.
Our current website provider is under a duty of confidentiality and are obliged to implement appropriate technical and organizational measures to ensure the security of data. They have been selected after a rigorous evaluation process and chosen for their security, reliability and competence.
For how long do we keep data?
Your account information is stored internally on our IT systems for up to 7 years.
As a data subject, you have a number of rights. You can:
• access and obtain a copy of your data on request;
• require us to change incorrect or incomplete data;
• require us to delete or stop processing your data, for example where the data is no longer necessary for the purposes of processing;
• object to the processing of your data where we are relying on our legitimate interests as the legal ground for processing; and
• choose to opt out (unsubscribe) and no longer receive emails from us at any time.
If you would like to exercise any of these rights, please contact info@wwtcc.com
If you believe that we have not complied with your data protection rights, you can complain to the Information Commissioner.
Our site may, from time to time, contain links to and from the websites of our suppliers, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.
Please check these policies before you submit any personal data to these websites.
Disclosure of Your Information
We may disclose your personal information to third parties:
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use; or terms and conditions of supply and other agreements; or to protect the rights, property, goods or safety of Whitewater The Canoe Centre Ltd, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
Access to Information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
Changes to Our Privacy Policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.
Contact
If you have any questions about our privacy policy please drop us an e-mail info@wwtcc.com quoting WWTCC Security and Privacy Enquiry.